We aim to deliver a great product and customer experience for all our members, and your satisfaction is extremely important to us. However, because our products are digital goods and accessed immediately, we don’t offer refunds on our vouchers if you’ve purchased the wrong product or simply changed your mind.
When you place an order and complete checkout with The Cinema Society, your vouchers will be available instantly on screen and will also be sent to the email address provided. For this reason, orders are non-refundable, and no right of cancellation exists under The Consumer Protection (Distance Selling) Regulations 2000 for downloaded goods, electronic or “softcopy” goods which the purchaser has instant access to or use of.
However, in the unlikely event your vouchers aren’t working, are defective, or you have an issue with your purchase, please get in touch with us using the contact us form on this website. We’ll investigate with the cinema and do our best to make things right for you.