We aim to deliver a great product and customer experience for all our members, and your satisfaction is extremely important to us. However, because our products are digital goods and accessed immediately, we don’t offer refunds on our vouchers.
When you place an order and complete checkout with The Cinema Society, your vouchers will be available instantly on screen and will also be sent to the email address provided. Additionally, your voucher codes are displayed in your Previous Orders section. For this reason, orders are non-refundable, and no right of cancellation exists under The Consumer Protection (Distance Selling) Regulations 2000 for downloaded goods, electronic or "softcopy" goods which the purchaser has instant access to or use of.
However, in the unlikely event your vouchers aren’t working, please get in touch with us by emailing us at firstname.lastname@example.org
. Please include a screenshot of the error message you receive when entering your unique code/s on the cinema’s website along with the exact film, date, time and cinema location you are trying to book. We’ll investigate with the cinema and do our best to make things right for you.
We realise mistakes can happen, so if you have purchased the incorrect voucher for your chosen cinema, please make a new purchase for the correct voucher type and then contact us with both your old and new order numbers. (We’re unable to offer a refund for wrong vouchers purchased by mistake unless the correct vouchers are purchased). Once you contact us, we’ll then void your first order and begin the refund process. If you’re unsure which vouchers you need, please use the ‘choose a specific cinema’ feature or feel free to contact us and we’ll be happy to advise.